Returns & Exchanges
At Neurogena, we want you to be completely satisfied with your fashion investment, which is why we offer a 30-day hassle-free return policy for all unworn items in their original condition. Whether it is a fit issue or a change of heart, our streamlined process ensures your satisfaction remains our top priority.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original Neurogena packaging, ensuring all tags are attached and the garment is in its original state.
Ship It Back
Download and print your pre-paid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing